Privacy Policy
BEINGSWASTH PRIVACY POLICY
1. Introduction
This Privacy Policy describes how BeingSwasth collects and
uses Personal Data about you through the use of our websites, mobile
applications, and through email, text, and other electronic communications
between you and BeingSwasth.
BeingSwasth (“BeingSwasth,”
or “we,” “our,” or “us”) respects
your privacy and are committed to protecting it through our compliance with
this policy.
This Privacy Policy (our “Privacy Policy”) describes the types of information we may collect
from you or that you may provide when you visit the website(s) beingswasth.in (collectively, our “Website”) and the associated BeingSwasth
applications (collectively, our “Applications”)
and our practices for collecting, using, maintaining, protecting, and
disclosing that information.
This Privacy Policy applies to information we collect:
- on
our Website and Application;
- in
email, text, and other electronic messages between you and our Website and
Application;
- when
you interact with our advertising and applications on third-party websites and
services, if those applications or advertising include links to this policy.
It does not apply to information collected by:
us offline or any other means, including on any other
website operated by BeingSwasth or any third-party;
- your
Provider; or
- any
third party, including through any application or content (including
advertising) that may link to or be accessible from or on the Website or
Application.
Note, BeingSwasth is
not a medical group. Any telemedicine consults obtained through our Website or
Application are provided by independent medical practitioners and other
healthcare professionals, including therapists, nutritionists, and
veterinarians, among others (each, a “Healthcare Provider”). If you do not
agree to be bound by these terms, you are not authorized to access or use our
Website and Application, and you must promptly exit our Website and
Application.
Please read this policy carefully to understand our policies
and practices regarding your information and how we will treat it. If you do
not agree with our policies and practices, your choice is not to use our
Website and Applications. By accessing or using our Website or Application, you
agree to this Privacy Policy. This Privacy Policy may change from time to time
(see Changes to Our Privacy Policy). Your continued use of our Website or
Application after we make changes is deemed to be acceptance of those changes,
so please check this Privacy Policy periodically for updates.
2.
Children Under the Age of 18
Our Website and Application are not intended for children
under the age of 18 without parental consent.
If you are under the age of eighteen (18) and wish to create
an account with BeingSwasth (“Account”), your parent or legal guardian must
create the Account, submit your personal information, and agree to these Terms
of Use on your behalf. If you are under the age of 13, you may only use our
services and access our Website and Application with the supervision and consent
of your parents or legal guardians, including the Provider consultation
services. If we learn that we have collected personal information from someone
under the age of 13 that was not provided with the supervision and consent of
the minor’s parents or legal guardian, we will promptly delete that
information. If you believe we have impermissibly collected personal
information from someone under the age of 13, please contact us using the
information below.
3. Information We Collect About You and How We Collect It
We collect different types of information about you,
including information that may directly identify you, information that is about
you but individually does not personally identify you, and information that we
combine with our other users. This includes information that we collect
directly from you or through automated collection technologies.
Generally
We collect several types of information from and about users
of our Website and Application, specifically information:
- by
which you may be personally identified, such as: name; home, work, billing, and
shipping address; e-mail address; telephone numbers; date of birth; credit
card, debit card, or financial/bank account numbers (for payment purposes
only); government or license identification numbers (including NPI numbers for
Providers); driver’s license numbers; photos, audio, and video of you; your
gender; your medical history and health information; and criminal background
checks / information (through our third party providers); or any other identifier
by which you may be contacted online or offline (all of the foregoing
collectively, “Personal Data”);
- that
is about you but individually does not identify you, such as traffic data,
location data, logs, referring/exit pages, date and time of your visit to our
Website or use of our Application, error information, clickstream data, and
other communication data and the resources that you access and use on the
Website or through our Application; or
- about
your internet connection, the equipment you use to access our Website or use
our Application and usage details.
We collect this information:
- directly
from you when you provide it to us;
- automatically
as you navigate through the Website or use our Application. Information
collected automatically may include usage details, IP addresses, and
information collected through cookies, web beacons, geo-location services, and
other tracking technologies; and
- from
third parties, for example, our business partners and the Providers.
Information You
Provide to Us and Your Healthcare Provider
The information we collect on or through our Website or
through our Application are:
- information
that you provide by filling in forms on our Website or the Application. This
includes information provided at the time of registering to use our Website or
Application, using our physician consultation or other services, using the
search feature of our Website and Applications, or requesting further services.
We may also ask you for information when you report a problem with our Website
or Application;
- records
and copies of your correspondence (including email addresses), if you contact
us;
- your
responses to surveys that we might ask you to complete;
- details
of transactions and interactions you carry out through our Website or through
the Application and of the fulfillment of your orders. You may be required to
provide financial information before placing an order through our Website or
Application; and
- information
you provide to our third party service providers on our behalf (including
information you provide for background checks and to process payments). We also
may obtain information you share with your Provider from him or her. In such a
case, we will utilize strict confidentiality as legally required to protect
your Personal Data.
Your Healthcare Provider may record (audio and video) all or
part of your interaction with him or her (“Recordings”).
Such Recordings are used for quality assurance purposes, to better deliver to
you the Products and Services, and to help us improve the Website and
Application. BeingSwasth will keep such Recordings confidential, and we will
not publically display such recordings unless legal required to do so, such as
if subject to a court order. By accessing and using the Site, you agree and
consent to such Recordings for the purposes and uses set forth in the Terms of Use and as otherwise set forth in this Privacy
Policy. You may withdraw your consent to Record at any time by ending the
conversation with the Provider and either logging our or ending your session in
the Website or Application. You may request that BeingSwasth delete the
Recording by Contacting Us as set forth below.
The Personal Data we collect from you may be required to
enter into a contract with BeingSwasth, for BeingSwasth to perform under the
contract, and to provide you with our products and services. If you refuse to
provide such Personal Data or withdraw your consent to our processing of
Personal Data, then in some cases we may not be able to enter into the contract
or fulfill our obligations to you under it.
You also may provide information to be published or
displayed (hereinafter, “posted”) on
public areas of the Website or Application, on third party social media sites
(such as LinkedIn or Facebook), or transmitted to other users of the Website or
Application or third parties (collectively, “User Contributions”). Your User Contributions are posted on and
transmitted to others at your own risk. Although we limit access to certain
pages, please be aware that no security measures are perfect or impenetrable
and we have no control over the security of third party social media sites.
Additionally, we cannot control the actions of other users of the Website and
Application with whom you may choose to share your User Contributions.
Therefore, we cannot and do not guarantee that your User Contributions will not
be viewed by unauthorized persons.
Information We
Collect Through Automatic Data Collection Technologies
As you navigate through and interact with our Website and
Application, we may use automatic data collection technologies to collect
certain information about your equipment, browsing actions, and patterns,
specifically:
- details
of your visits to our Website or Application, such as traffic data, location
data, logs, referring/exit pages, date and time of your visit to our Website or
use of our Application, error information, clickstream data, and other
communication data and the resources that you access and use on the Website or
in the Application; and
- Information
about your computer, mobile device, and internet connection, specifically your
IP address, operating system, browser type, and Application version
information.
The information we collect automatically may include
Personal Data or we may maintain it or associate it with Personal Data we
collect in other ways or receive from third parties. It helps us to improve our
Website and Application and to deliver a better and more personalized service
by enabling us to:
- estimate
our audience size and usage patterns;
- verify
your location to ensure we can provide you with our services;
- store
information about your preferences, allowing us to customize our Website and
our Application according to your individual interests;
- recognize
you when you return to our Website and our Application.
The technologies we use for this automatic data collection
may include:
- Cookies (or browser cookies). A
“cookie” is a small file placed on the hard drive of your computer or mobile
device.
- Google Analytics. We use Google
Analytics, a web analytics service provided by Google, Inc. (“Google”) to collect certain information
relating to your use of the Website. Google Analytics uses cookies to help the
Website analyze how users use the site. You can find out more about how Google
uses data when you visit our Website by visiting “How Google uses data when you
use our partners' sites or apps”, (located at
google.com/policies/privacy/partners/).
We may also use Google Analytics Advertising Features or other advertising
networks to provide you with interest-based advertising based on your online
activity. For more information regarding Google Analytics, please visit
Google's website and pages that describe Google Analytics, such as www.google.com/analytics/learn/privacy.html.
4. Lawful Basis for Processing Your Personal Data
We have a lawful basis for our processing of your Personal
Data, including processing for our legitimate interests (when balanced against
your rights and freedoms), to fulfill our obligations to you under a contract
with you, and required by law, and with your consent.
If you are in the European Union, the processing of your
Personal Data is lawful only if it is permitted under the applicable data
protection laws. We have a lawful basis for each of our processing activities
(except when an exception applies as described below):
- By
using our Website, you consent to our collection, use, and sharing of your
Personal Data as described in this privacy policy. If you do not consent to
this privacy policy, please do not use the Website;
- Legitimate Interests. We will process your Personal Data as
necessary for our legitimate interests. Our legitimate interests are balanced
against your rights and freedoms and we do not process your Personal Data if
your rights and freedoms outweigh our legitimate interests. Our legitimate
interests are to: facilitate communication between BeingSwasth and you; detect
and correct bugs and to improve our Website; safeguard our IT infrastructure
and intellectual property; detect and prevent fraud and other crime; promote
and market our business; check your credit and perform risk assessments;
perform employment screening and to manage our workforce, assets, and business;
develop our product and services; and to provide you with the products and
services on our Website and Application;
- To Fulfill Our Obligations to You under our
Contract. We process your Personal
Data in order to fulfill our obligations to you pursuant to our contract with
you to deliver our goods and services to you.
- As Required by Law. We may also process your Personal Data when
we are required or permitted to by law; to comply with government inspections,
audits, and other valid requests from government or other public authorities;
to respond to legal process such as subpoenas; or as necessary for us to
protect our interests or otherwise pursue our legal rights and remedies (for
instance, when necessary to prevent or detect fraud, attacks against our
network, or other criminal and tortious activities), defend litigation, and
manage complaints or claims.
5. Special Categories of Information
We may process some Personal Data considered sensitive when
necessary to carry out our obligations under the law or to protect our
legitimate interests.
Some Personal Data processed by BeingSwasth may be
considered sensitive, including personal data concerning your health or
information relating to criminal convictions as part of background checks
conducted by our third party vendors on our behalf. BeingSwasth processes this
information only to the extent necessary to carry out its obligations under the
law or to the extent necessary to protect BeingSwasth’s legitimate interests.
6. Automated Decisions Making
We generally do not use your Personal Data with any
automated decision making processes.
BeingSwasth does not use your Personal Data with any automated
decision making process, including profiling, which may produce a legal effect
concerning you or similarly significantly affect you.
7. How We Use Your Information
We use your Personal Data for various purposes described
below, including to:
· provide our Website or Application to you;
· provide products and services to you;
· provide you with information you request from us;
· enforce our rights arising from contracts;
· notify you about changes; and
· provide you with notices about your account.
We use information that we collect about you or that you
provide to us, including any Personal Data:
- to
present our Website and its contents to you;
- to
present our Application;
- to
register and service your account with us;
- to
provide and improve the products and services we offer to you;
- to
provide you with information, products, or services that you request from us;
- to
administer surveys and promotions;
- to
process, fulfill, and administer transactions and orders for products and
services ordered by you;
- to
contact you in response to a request;
- to
enhance and improve our Website and our Applications;
- to
fulfill any other purpose for which you provide it;
- to
carry out our obligations and enforce our rights arising from any contracts
entered into between you and us, including for billing and collection;
- to
notify you about changes to our Website, our Application, or any products or
services we offer or provide though them;
- in
any other way we may describe when you provide the information; and
- for
any other purpose with your consent.
We may also use your information to send you secure
electronic messages and personalized emails pertaining to your interests as
inferred from your use of our Website or Application, including news,
announcements, reminders and opportunities from BeingSwasth, or about our own
goods and services that may be of interest to you. If you wish to opt-out of
receiving such communications, you may do so at any time by clicking
unsubscribe at the bottom of these communications.
We may use how you browse and shop in order to show you ads
for company or our advertising partners that are more relevant to your
interests. We may use cookies and other information to provide relevant
interest-based advertising to you. Interest-based ads are ads presented to you
based on your browsing behavior in order to provide you with ads more tailored
to your interests. These interest-based ads may be presented to you while you
are browsing our Website, Application, or third party sites not owned by BeingSwasth.
BeingSwasth may aggregate or de-identify your information
such that it is no longer considered protected health information or personally
identifiable information. BeingSwasth may disclose, sell, or otherwise use
such aggregated or de-identified information for its own purposes or provide
such information to third parties for analytics, research, or other purposes.
Where BeingSwasth collects your information in its role as
a business associate to your Provider, BeingSwasth will use and disclose
that information in accordance with the terms of the Provider’s Notice of
Privacy Practices, the business associate agreement between your Provider and BeingSwasth,
and applicable law.
8. Disclosure of Your Information
We do not share, sell, or otherwise disclose your Personal
Data for purposes other than those outlined in this Privacy Policy. We disclose
your Personal Data to a few third parties, including:
· our affiliates and our third-party service providers that
we use to support our business;
· to a company we merge, acquire, or that buys us, or in the
event of change in structure of our company of any form;
· to comply with our legal obligations;
· to enforce our rights; and
· with your consent.
We do not share, sell, or otherwise disclose your Personal
Data for purposes other than those outlined in this Privacy Policy. However, we
may disclose aggregated information about our users, and information that does
not identify any individual, without restriction.
We may disclose Personal Data that we collect or you provide
as described in this privacy policy:
- to
our subsidiaries and affiliates;
- to
contractors, service providers, and other third parties we use to support our
business. The services provided by these organizations include providing IT and
infrastructure support services, and ordering, marketing, and payment
processing services. Our payment processors’ privacy policies may be found here;
- to
a buyer or other successor in the event of a merger, divestiture,
restructuring, reorganization, dissolution, or other sale or transfer of some
or all of our assets, whether as a going concern or as part of bankruptcy,
liquidation, or similar proceeding, in which Personal Data held by BeingSwasth
about our Website and Application users are among the assets transferred;
- to
fulfill the purpose for which you provide it. For example, we may disclose your
personal information to a Provider if you use such feature of our Website or
Application;
- for
any other purpose disclosed by us when you provide the information; and,
- with
your consent.
We may also disclose your Personal Data:
- to
comply with any court order, law, or legal process, including to respond to any
government or regulatory request;
- to
enforce or apply our Terms of Use and other agreements,
including for billing and collection purposes; and
- if
we believe disclosure is necessary or appropriate to protect the rights,
property, or safety of BeingSwasth, our customers, or others. This includes
exchanging information with other companies and organizations for the purposes
of fraud protection and credit risk reduction.
9. Choices About How We Use and Disclose Your Information
We offer you choices on how you can opt out of our use of
tracking technology, disclosure of your Personal Data for our advertising to
you, and other targeted advertising.
We do not control the collection and use of your information
collected by third parties described above in Disclosure of Your Information.
When possible, these organizations are under contractual obligations to use
this data only for providing the services to us and to maintain this
information strictly confidential. These third parties may, however, aggregate
the information they collect with information from their other customers for
their own purposes.
In addition, we strive to provide you with choices regarding
the Personal Data you provide to us. We have created mechanisms to provide you
with control over your Personal Data:
- Tracking Technologies and Advertising.
You can set your browser or operating to refuse all or some cookies, or to
alert you when cookies are being sent. If you disable or refuse cookies, please
note that some parts of our Website or Application may then be inaccessible or
not function properly.
- Promotional Offers from BeingSwasth.
We will only use your contact information to promote our own or third parties’
products and services with your express consent. If you wish to consent to such
use, you can check the relevant box located on the form on which we collect
your Personal Data or otherwise seek such consent. If you wish to change your
choice, you may do so at any time by sending us an email stating your request
to [email protected] (for
BeingSwasth users). If we have sent you a promotional email, you may send us a
return email asking to be omitted from future email distributions. This opt out
does not apply to information provided to BeingSwasth as a result of a product
purchase, warranty registration, product service experience or other
transactions.
- Targeted Advertising. We will only use
information that we collect or you provide to deliver advertisements according
to our advertisers’ target-audience preferences with your express consent. If
you wish to consent to such use, you can check the relevant box located on the
form on which we collect your Personal Data or otherwise seek such consent. If
you wish to change your choice, you may do so at any time by sending us an
email stating your request to [email protected].
To learn more about interest-based advertisements and your opt-out rights and
options, visit the Digital Advertising
Alliance and the Network Advertising Initiative websites (aboutads.info and www.networkadvertising.org).
Please note that if you choose to opt out, you will continue to see ads, but
they will not be based on your online activity. We do not control third
parties’ collection or use of your information to serve interest-based
advertising. However, these third parties may provide you with ways to choose
not to have your information collected or used in this way. You can also opt
out of receiving targeted ads from members of the NAI on its website.
10. Your Rights Regarding Your Information and Accessing and Correcting
Your Information
You may have certain rights under applicable data protection
laws, including the right to access and update your Personal Data, restrict how
it is used, transfer certain Personal Data to another controller, withdraw your
consent at any time, and the right to have us erase certain Personal Data about
you. You also have the right to complain to a supervisory authority about our
processing of your Personal Data.
Applicable data protection laws may provide you with certain
rights with regards to our processing of your Personal Data.
- Access and Update. You can review and
change your Personal Data by contacting us through the Contact Information You may also notify us of any changes or
errors in any Personal Data we have about you to ensure that it is complete, accurate,
and as current as possible. We may not be able to accommodate your request if
we believe it would violate any law or legal requirement or cause the
information to be incorrect.
- You
have the right to restrict our processing of your Personal Data under certain
circumstances. In particular, you can request we restrict our use of it if you
contest its accuracy, if the processing of your Personal Data is determined to
be unlawful, or if we no longer need your Personal Data for processing but we
have retained it as permitted by law.
- To
the extent the Personal Data you provide BeingSwasth is processed based on
your consent, you have the right to request that we provide you a copy of, or
access to, all or part of such Personal Data in structured, commonly used and
machine-readable format. You also have the right to request that we transmit
this Personal Data to another controller, when technically feasible.
- Withdrawal of Consent. To the extent that our processing of your
Personal Data is based on your consent, you may withdraw your consent at any
time by contacting us through the Contact Information We may no longer be able
to provide you with some or all of our products and services based on your
withdrawal of your consent. Withdrawing your consent will not, however, affect
the lawfulness of the processing based on your consent before its withdrawal,
and will not affect the lawfulness of our continued processing that is based on
any other lawful basis for processing your Personal Data.
- Right to Data Erasure. You have the
right to request that we delete all of your Personal Data. We cannot delete
your Personal Data except by also deleting your user account, and we will only
delete your account when we no longer have a lawful basis for processing your
Personal Data or after a final determination that your Personal Data was
unlawfully processed. We may not accommodate a request to erase information if
we believe the deletion would violate any law or legal requirement or cause the
information to be incorrect. In all other cases, we will retain your Personal
Data as set forth in this policy. In addition, we cannot completely delete your
Personal Data as some data may rest in previous backups. These will be retained
for the periods set forth in our disaster recovery policies. If you delete your
User Contributions, copies of your User Contributions may remain viewable in
cached and archived pages, or might have been copied or stored by other Website
or Application users. Proper access and use of information provided on the
Website and Application, including User Contributions, is governed by our Terms of Use.
- You
have the right to lodge a complaint with the applicable supervisory authority
in the country you live in, the country you work in, or the country where you
believe your rights under applicable data protection laws have been violated.
However, before doing so, we request that you contact us directly in order to
give us an opportunity to work directly with you to resolve any concerns about
your privacy.
- How You May Exercise Your Rights. You may exercise any of the above rights by
contacting us through any of the methods listed under Contact Information If you contact us to exercise any of the
foregoing rights, we may ask you for additional information to verify your
identity. We reserve the right to limit or deny your request if you have failed
to provide sufficient information to verify your identity or to satisfy our
legal and business requirements. Please note that if you make unfounded,
repetitive, or excessive requests (as determined in our reasonable discretion)
to access your Personal Data, you may be charged a fee subject to a maximum set
by applicable law.
11. Do Not Track Signals
We may use automated data collection technologies to track
you across websites. We currently do not honor do-not-track signals that may be
sent by some browsers.
We also may use automated data collection technologies to
collect information about your online activities over time and across third
party websites or other online services (behavioral tracking). Some web
browsers permit you to broadcast a signal to websites and online services
indicating a preference that they “do not track” your online activities. At
this time, we do not honor such signals and we do not modify what information
we collect or how we use that information based upon whether such signal is
broadcast or received.
12. Data Security
Information transmitted over the Internet is not completely
secure, but we do our best to protect your Personal Data. You can help protect
your Personal Data and other information by keeping your password to our
Website confidential.
We have implemented measures designed to secure your
Personal Data from accidental loss and from unauthorized access, use,
alteration, and disclosure. We use encryption technology for information sent
and received by us.
The safety and security of your information also depends on
you. Where you have chosen a password for the use of our Application, you are
responsible for keeping this password confidential. We ask you not to share
your password with anyone.
Unfortunately, the transmission of information via the
internet is not completely secure. Although we do our best to protect your
Personal Data, we cannot guarantee the security of your Personal Data
transmitted to our Website or on or through our Application. Any transmission
of Personal Data is at your own risk. We are not responsible for circumvention
of any privacy settings or security measures contained on the Website, in your
operating system, or in the Application.
13. Location-Enabled Features
Certain location enabled features of our Website and
Application may be made available through third party vendors with additional
terms and conditions and privacy practices.
Certain location-enabled functionality made available in the
Website and Application is provided by Google, Apple Inc., and other third
party providers. Your use of that functionality may be subject to additional
privacy (and other) terms and conditions (as updated from time-to-time),
including the terms that are accessible through: http://www.google.com/intl/en-US_US/help/terms_maps.html and https://www.apple.com/legal/internet-services/maps/terms-en.html.
You must exercise your own judgment as to the adequacy and appropriateness of
the sharing of this information with us.
14. Changes to Our Privacy Policy
We will post any changes to our Privacy Policy on our
Website. If we make material changes to our Privacy Policy, we may notify you
of such changes through your contact information and invite you to review (and
accept, if necessary) the changes.
We may change this Privacy Policy at any time. It is our
policy to post any changes we make to our Privacy Policy on this page with a
notice that the Privacy Policy has been updated on the Website’s home page or
the Application’s home screen. If we make material changes to how we treat our
users’ Personal Data, we will notify you by email to the email address
specified in your account or through a notice on the Website’s home page or the
Application’s home screen. The date this Privacy Policy was last revised is
identified at the top of the page. You are responsible for ensuring we have an
up-to-date active and deliverable email address for you, and for periodically
accessing the Application or visiting our Website and reviewing this Privacy
Policy to check for any changes.
15. Data Retention Periods
We retain your Personal Data for as long as you keep your
account open. In some instances, we may keep it after you close your account,
for example we may keep it:
· on our backup and disaster recovery systems;
· for as long as necessary to protect our legal interests;
and
· and to comply with other legal requirements.
BeingSwasth will retain your Personal Data for the entire
time that you keep your account open. After you close your account, we may
retain your Personal Data:
- for
as long as necessary to comply with any legal requirement;
- on
our backup and disaster recovery systems in accordance with our backup and
disaster recovery policies and procedures;
- for
as long as necessary to protect our legal interests or otherwise pursue our
legal rights and remedies; and
- for
data that has been aggregated or otherwise rendered anonymous in such a manner
that you are no longer identifiable, indefinitely.
16. Contact Information
You may contact us through the contact information below.
If you have any questions, concerns, complaints, or
suggestions regarding our Privacy Policy or otherwise need to contact us, you
may contact us at the contact information below or through the “Contact” page
on our Website or in the Application.
How to Contact Us:
By Email:
Address:
61/GH 12, Paschim Vihar New Delhi 110087